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< | <pdfexcludestart />{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}<pdfexcludeend /> | ||
A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | A '''knowledge base''' is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | ||
Finally, you | Finally, you can find information about products, services, events, organisations, locations and partnerships. | ||
==Wikis as a knowledge base== | ==Wikis as a knowledge base== | ||
Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically. | Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically. | ||
Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex. | Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex. | ||
Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined. | Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined. | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Coffeemaker|Operating instructions]] | |heading=[[Coffeemaker|Operating instructions]] | ||
|content=<div class="screenshot">[[File: | |content=<div class="screenshot">[[File:Screenshot-coffee-instructions.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Maxi letter|Product description]] | |heading=[[Maxi letter|Product description]] | ||
|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}} | |content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}650x650px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Customers|Organizations and customers]] | |heading=[[Customers|Organizations and customers]] | ||
|content=<div class="screenshot">[[File: | |content=<div class="screenshot">[[File:Screenshot customer documentation.png{{!}}600x600px{{!}}link=Customers{{!}}alt=Screenshot of the customer list]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Customer Summit 2023|Event planning]] | |heading=[[Customer Summit 2023|Event planning]] | ||
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Customer Summit 2023{{!}}alt=Screenshot of the customer summit page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Onboarding|Checklist (form)]] | |heading=[[Onboarding|Checklist (form)]] | ||
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Onboarding{{!}}alt=Screenshot of the onboarding page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[ChatBot_introduction|Status report]] | ||
|content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=ChatBot_introduction{{!}}alt=Screenshot of a status report]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Travel reimbursement|Policy]] | |heading=[[Travel reimbursement|Policy]] | ||
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Travel reimbursement{{!}}alt=Screenshot of the travel reimbursement page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
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Latest revision as of 09:03, 8 December 2025
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A knowledge base is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
Finally, you can find information about products, services, events, organisations, locations and partnerships.
Wikis as a knowledge base
Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.
Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.
Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.
Example pages
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