BlueSpice Demo - User contributions [en]

Electric Pallet Truck Alligator

2024-02-09T13:29:21Z

Snaumann:

{{ContentNav|homelink=Documentation System|hometext=3|pagePrevious=IT documentation{{!}}IT documentation|pageNext=Impulse response{{!}}Mathematical formula}}A '''pallet truck''' is an industrial truck with or without electric drive. It can be used to transport transport pallets, lattice boxes and corresponding conveying aids on level surfaces. Another colloquially used name is> '''ant'''.

==Description==
[[File:pallet-1227097 960 720.jpg|alt=pallet truck photo|thumb|206x206px|Electirc pallet truck "Ant"]]A pallet truck has two metal tines (fork) that can be pushed under the pallet. In front of the tines there are small, downwardly extendable load rollers, on the other side there are one or two steerable rollers. With the load and castors, the lifting tines can be adjusted parallel to the ground in height with a hydraulic lifting cylinder and a linkage. This way, the pallet can be raised for shipping. The handle is used for moving and steering, and in non-powered devices as a lever for a hydraulic pump, which feeds the lifting cylinder. On the handle or near the steering axle is the operating option for the hydraulic valve (lifting / driving / lowering). Electric pallet trucks follow the operator by means of further switching handles.

==Safety regulations==
[[File:ISO_7010_W014.png|thumb|180x180px|ISO7010 W014 Symbol|alt=ISO7010 W014 Symbol]]

* In Germany, an annual [https://www.dguv.de/en/prevention/rules_regulations/index.jsp#:~:text=The%20accident%20prevention%20regulations%20(UVVs,establishments%20or%20areas%20of%20activity. UVV] test (according to the guidelines of the employers' liability insurance association) is mandatory for an electric pallet truck.
* A certificate of competence (driving license) for driving electric pallet trucks is not required if the pallet truck is controlled by a traveling driver, also called a pedestrian. In this case, according to the German Employers' Liability Insurance Ordinance § 7 (2) BGV D27, instruction of the driver in the handling of the lift truck is sufficient. The assignment of the driver does not have to be in writing in this case.<ref>[https://publikationen.dguv.de/dguv/pdf/10002/vorschrift68.pdf Unfallverhütungsvorschrift Flurförderzeuge in der Fassung vom 1. Januar 1997]</ref>

[[File:Betriebsanweisung Batteriewechsel.pdf|thumb|255x255px|Operating Instructions battery change|alt=Operating Instructions battery change]]

==Instruction==

* Instructions must always be given when a '''new employee comes to a work area''' and they are, therefore, also mandatory for apprentices, trainees, temporary staff or leasing staff. The instruction should alert the employee to possible hazards, communicate the correct handling of the equipment and the loads to be transported and teach him necessary precautions for his own safety and the safety of others. The instructions may be delegated by the employer, usually to the company supervisor. The supervisor can observe the emplopyee after instructions have been given and intervene if necessary. Traffic routes, signage, charging stations or other relevant business units must be taught as part of the operational training. Each instruction must be documented in writing and signed by the instructed person.

==Operating instructions==
<attachments>
*[[Media:Betriebsanweisung Batteriewechsel.pdf|In German only: BA Wechseln und Anschließen von Batterien von Staplern]]
</attachments>

==References==
<references />

[[Category:Occupational Safety]]
[[Category:Operating Instructions]]
[[Category:Vehicle]]
[[de:Elektro-Hubwagen_Alligator]]
[[nl:Elektrische_pallettruck_Alligator]]

{{ContentNav|homelink=Documentation System|hometext=3|pagePrevious=IT documentation{{!}}IT documentation|pageNext=Impulse response{{!}}Mathematical formula}}

YourCompany

2024-02-09T13:27:39Z

Snaumann:

{{ContentNav|homelink=Documentation System|hometext=3|pagePrevious=|pageNext=Coffeemaker{{!}}Step-by-step instructions}}

{{Organization Profile
|Contact since=2017
|Status=active
|Partnership=no Partner
|Account Manager=Doe, John
|Technical Contact=Schreiber,Horst
|Author=Snaumann
|Headquarters=Munich
}}


==Initial situation and requirements ==

''YourCompany'' came to us in February 2017 to build a wiki system. MediaWiki was tested as an alternative and was not user-friendly enough. In addition, it lacked many functionalities of BlueSpice.
==Installations==
{{Project List}}

Link to the Hallo Welt! internal test system:

==Project history==

{| class="contenttable-blue" style="" width="100%""
|-
!Year
!Milestone
!Contact
|-
|2017
|Setup Wikisystem
|Sarah Naumann
|}

==Technical notes for Maintenance and Support==

*External Access: VPN
*Internal deployment notes: no special features
*Special processes (e.g.: maintenance cycles, cooperation partners, handling of the staging system, etc.): IT-Systemhaus is the main service provider

== Marketing and Sales ==

* Special contractual arrangements (maintenance, framework contract): none
* Usable screenshots: none

== Other notes and experiences ==

 

 

{{ContentNav|homelink=Documentation System|hometext=3|pagePrevious=|pageNext=Coffeemaker{{!}}Step-by-step instructions}}

Weekly support

2024-02-08T17:18:32Z

Snaumann:

==Organization==
Contact person for the organization: Horst Schreiber | Substitute: Maximilian Scheuber
==Afternoon support outside core hours==
Afternoon support between 4 p.m. and 6 p.m. is divided into
#Telephone service
#Technical Emergency Preparedness
Telephone service and technical emergency preparedness alternate on a daily basis:
*'''Exchange''' is possible at any time, please find a replacement yourself and arrange/let us know with SG
*'''Vacation replacements''' are arranged before the vacation
*Regulation in '''case of illness''' is ad hoc
*Support time is '''normal working time''' and cannot be combined with overtime hours
Who takes over which "service" is discussed weekly in the '''TeamCustomer Jour Fixe'''.
===Telephone service===
*''<s>is present in the office.</s>''
*takes phone calls via the support number (= HalloWelt office number).
*Checks the ticket inbox every hour for Prio 1 tickets.
*Creates a ticket for telephone support requests or support requests via email and assigns this to the support management/ service management or the respective project manager for further processing on the following day.
*forwards priority 1 faults '''immediately''' to the technical emergency service.
*takes over communication with the customer in priority 1 cases.
*after 6:00 p.m.: put the phone back in thecharging station and activate the answering machine (middle upper button)
===Technical emergency preparedness===
* can be reached by phone until 6 p.m. at a known number.
* has a computer nearby with which he can access the network via OpenVPN.
* processes Prio 1 tickets on the instructions of the telephone service and ideally closes them.
* keeps the telephone service up to date in priority 1 cases.
==Support Mailbox==
[[User:Snaumann|Sarah Naumann]] is "Head of Mailbox", which means that as long as he is there, he takes care of processing and sorting the incoming mails in the <code>support@hallowelt.com</ mailbox. code>. If a colleague is addressed personally, either
#created a ticket by MRo and assigned / edited accordingly,
#the mail is copied and assigned by him into an already existing ticket,
#the mail is still answered by him, right
#forwarded personally by email to the person who was addressed.

Electric Pallet Truck Alligator

2024-02-08T17:14:17Z

Snaumann:

{{ContentNav|homelink=Documentation System|hometext=3|pagePrevious=IT documentation{{!}}IT documentation|pageNext=Impulse response{{!}}Mathematical formula}}A '''pallet truck''' is an industrial truck with or without electric drive. It can be used to transport transport pallets, lattice boxes and corresponding conveying aids on level surfaces. Another colloquially used name is> '''ant'''.

==Description==
[[File:pallet-1227097 960 720.jpg|alt=pallet truck photo|thumb|206x206px|Electirc pallet truck "Ant"]]A pallet truck has two metal tines (fork) that can be pushed under the pallet. In front of the tines there are small, downwardly extendable load rollers, on the other side there are one or two steerable rollers. With the load and castors, the lifting tines can be adjusted parallel to the ground in height with a hydraulic lifting cylinder and a linkage. This way, the pallet can be raised for shipping. The handle is used for moving and steering, and in non-powered devices as a lever for a hydraulic pump, which feeds the lifting cylinder. On the handle or near the steering axle is the operating option for the hydraulic valve (lifting / driving / lowering). Electric pallet trucks follow the operator by means of further switching handles.

==Safety regulations==
[[File:ISO_7010_W014.png|thumb|180x180px|ISO7010 W014 Symbol|alt=ISO7010 W014 Symbol]]

* In Germany, an annual UVV test (according to the guidelines of the employers' liability insurance association) is mandatory for an electric pallet truck.
* A certificate of competence (driving license) for driving electric pallet trucks is not required if the pallet truck is controlled by a traveling driver, also called a pedestrian. In this case, according to the German Employers' Liability Insurance Ordinance § 7 (2) BGV D27, instruction of the driver in the handling of the lift truck is sufficient. The assignment of the driver does not have to be in writing in this case.<ref>[https://publikationen.dguv.de/dguv/pdf/10002/vorschrift68.pdf Unfallverhütungsvorschrift Flurförderzeuge in der Fassung vom 1. Januar 1997]</ref>

[[File:Betriebsanweisung Batteriewechsel.pdf|thumb|255x255px|Operating Instructions battery change|alt=Operating Instructions battery change]]

==Instruction==

* Instructions must always be given when a '''new employee comes to a work area''' and they are, therefore, also mandatory for apprentices, trainees, temporary staff or leasing staff. The instruction should alert the employee to possible hazards, communicate the correct handling of the equipment and the loads to be transported and teach him necessary precautions for his own safety and the safety of others. The instructions may be delegated by the employer, usually to the company supervisor. The supervisor can observe the emplopyee after instructions have been given and intervene if necessary. Traffic routes, signage, charging stations or other relevant business units must be taught as part of the operational training. Each instruction must be documented in writing and signed by the instructed person.

==Operating instructions==
<attachments>
*[[Media:Betriebsanweisung Batteriewechsel.pdf|In German only: BA Wechseln und Anschließen von Batterien von Staplern]]
</attachments>

==References==
<references />

[[Category:Occupational Safety]]
[[Category:Operating Instructions]]
[[Category:Vehicle]]
[[de:Elektro-Hubwagen_Alligator]]
[[nl:Elektrische_pallettruck_Alligator]]

{{ContentNav|homelink=Documentation System|hometext=3|pagePrevious=IT documentation{{!}}IT documentation|pageNext=Impulse response{{!}}Mathematical formula}}

User:Snaumann

2023-03-15T07:42:52Z

Snaumann: create user page